Privacy policy

This privacy policy outlines how we collect, use, protect, and disclose your personal information when you use our website www.chocolate-shop.co.uk. By using our services, you consent to the data practices described in this policy.

1. Information Collection

We collect personal information when you:

  • Purchase products from our site.
  • Register an account.
  • Subscribe to newsletters or enter promotions.
  • Provide feedback or interact with our support team.

This information may include your name, address, email, phone number, payment details, and any other information you choose to provide.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (www.shopify.com/legal/terms) or Privacy Statement (www.shopify.com/legal/privacy).

2. Use of Your Information

We use the information collected to:

  • Process transactions and deliver purchased products.
  • Improve website functionality and product offerings.
  • Communicate with you about orders, products, services, and promotional offers.
  • Monitor and analyze trends, usage, and activities in connection with our services.

3. Sharing of Information

We may share your information with:

  • Third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis.
  • Affiliates or subsidiaries for business purposes.
  • Law enforcement or other third parties in response to legal requests.

We do not sell your personal information to third parties.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing activities over time and across different websites when you use our site. This information helps us to provide enhanced functionality and personalization.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data we hold.
  • Request correction of any incorrect personal data.
  • Request deletion of your personal data under certain circumstances.
  • Withdraw consent for processing your data at any time.

7. Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy statements of each website that collects personal information.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

9. Contact Us

If you have any questions about this privacy policy, please contact us at support@chocolate-shop.co.uk.