Refund policy

Thank you for choosing us for your chocolate needs. We strive to ensure that all our products meet the highest standards and hope you enjoy every purchase. If you are not completely satisfied with your purchase, here is our refund policy:

1. Eligibility for Returns and Exchanges

  • Products must be returned within 14 days of receipt.
  • To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging intact.
  • Perishable goods such as food items (including all types of chocolates) typically cannot be returned. However, we do make exceptions if the product was defective upon arrival.

2. Non-Returnable Items

  • We do not accept returns of gift cards, personalized items, or special orders that have been customized specifically for you.
  • Items purchased on sale or with a discount code are not eligible for refunds but may be exchanged depending on the condition of the product.

3. Return Process

  • To initiate a return, please contact our customer service team at support@chocolate-shop.co.uk with your order number and details about the product you would like to return.
  • We will provide you with instructions on how and where to send your return.

4. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us for exchange instructions.

6. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Consider using a trackable shipping service or purchasing shipping insurance for items of significant value.

7. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

8. Contact Us

  • If you have questions about this refund policy or need assistance with a return, please don’t hesitate to contact us at support@chocolate-shop.co.uk.

We are committed to ensuring your satisfaction with every purchase, and this policy outlines our commitment to support you in case of issues with your order.